Refunds may take 5-7 business days to display on your payment card statement, after the item has been sent back to us and you have received a refund notification. We may determine that a refund can be issued without requiring a return.
Additionally, please note that we cannot issue refunds for missing or undelivered merchandise before 4 weeks time. This is due to any delays dealing with international shipping and customs.
If your items have not arrived within 4 weeks of shipment, please see the "CONTACT" section of our site, or send an email with your name and order number to the following address: firstname.lastname@example.org
We apologize for any inconvenience here! We appreciate your time and patience.